Jonathan A. Chang
From pharmacy automation to enterprise banking production systems to cybersecurity programs for regulated industries — 7+ years learning exactly how critical systems fail, and making sure they don't.
About
Security-first IT for regulated industries
I'm a senior consultant at a small IT consulting firm specializing in law firms and capital management firms. CISSP-certified with 7+ years across production engineering, cloud infrastructure, and cybersecurity.
From pharmacy automation robots to AWS cloud migrations to SOC 2 compliance programs, my path has always been about making complex systems work reliably and securely.
Security & Compliance
CISSP. SOC 2 Type 1, PCI DSS — zero successful phishing campaigns in 3+ years since deploying Avanan. 1,000+ threats blocked daily, social engineering training, and compliance enforcement
Automation & AI
Built LLM-powered automation handling 50 tickets/day, cutting resolution time 30%. Python, PowerShell, Bash, Docker, CI/CD
Cloud & M365
Deployed Defender + Intune across 1,000+ endpoints — 90% reduction in critical vulnerabilities. AWS, Azure AD, Intune, Conditional Access
Consulting & Leadership
100% client satisfaction across law firms and capital management firms. Mentored 3 engineers, $20K vendor savings, executive-level risk reporting
Why it matters
Security done right is invisible — no breach, no headline, no downtime. For the law firms and capital management firms I work with, a failure isn't just an IT incident. It's attorney-client privilege compromised, client trust broken, regulatory standing threatened. Understanding what's actually at stake is what makes this work serious.
Journey
From pharmacy robots to cybersecurity
A non-linear path through healthcare, production engineering, cloud infrastructure, and IT security.
Sept 2025 - Present
Program Manager, Cybersecurity
IT Consulting Firm (Legal & Financial Sector)
Frisco, TX
Architecting and enforcing security policies for enterprise clients in the legal industry. Leading operational stability programs across 1,000+ endpoints and owning incident response, compliance, and vendor management.
- Resolved containable incidents 83% faster — full-day outages down to under 2 hours
- Enabled 24/7 risky sign-in alerting, preventing 6+ account takeovers in 6 months
- Leading SOC 2 Type 1 and PCI DSS compliance programs
- Managing third-party security vendor relationships (MDR, BCDR, EDR)
Mar 2023 - Sept 2025
Solutions Engineer (DevOps & Automation)
IT Consulting Firm (Legal & Financial Sector)
Frisco, TX
Senior consultant delivering IT support, security hardening, and automation for law firms and capital management firms. Built tooling, mentored junior engineers, and drove infrastructure modernization across multiple client environments.
- Built GPT-based automation app handling ~50 tickets/day, improving resolution time 30%
- Deployed Microsoft Defender + Intune across 1,000+ endpoints, reducing critical vulnerabilities 90%
- Engineered secure LAN/WAN infrastructure across 10 sites supporting 250 users
- Mentored 3 junior engineers from green hires to handling L2.5 tickets independently
Sept 2020 - May 2022
Production Support Specialist (Tier 4)
Capital One Financial Corporation
Plano, TX
Led major incident management for critical banking systems, coordinating cross-functional teams to minimize downtime for tens of thousands of users.
- Led 3-5 major incident bridges weekly for high-stakes production issues
- Created runbooks reducing MTTR by 40%
- Implemented AWS CloudWatch monitoring, preventing 6-8 downtime incidents per quarter
- Built Splunk dashboards reducing failure identification time 50%
Aug 2020 - May 2024
B.S. Information Technology & Systems
The University of Texas at Dallas
Richardson, TX
Studied IT & Systems under the Naveen Jindal School of Management. Coursework in AI/Machine Learning with Python and Oracle SQL Database Design.
- Board Member-Secretary, Real Estate Club at UTD
- Student Leader, Epic Movement at UTD
Feb 2019 - Sept 2020
Production Analyst
Verisk Analytics (S&P 500)
College Station, TX
Maintained 99.9% uptime for 20+ VMware Horizon application servers. Automated operational tasks, containerized applications for AWS migration, and built secure ETL pipelines processing sensitive government data.
- Automated 3 manual processes with Docker & Bash, saving 4+ hours weekly
- Containerized internal applications for AWS cloud migration
- Built secure ETL pipelines processing PII data from 15 legacy government systems
Jan 2018
Director of Medicine - Global Medical Brigades
Texas A&M University
Esteli, Nicaragua
Led medical efforts for a brigade serving communities in rural Nicaragua with healthcare and sanitary education. Chosen by peers to direct the medical program.
Aug 2017 - Dec 2018
Genetics (Pre-Med, 74 credit hours)
Texas A&M University
College Station, TX
Studied Genetics as a pre-med hopeful before pivoting to technology - a career change that shaped my entire professional trajectory.
Feb 2017 - Feb 2020
Certified Pharmacy Technician
MChest Pharmacy
College Station, TX
Supervised mission-critical automation robots processing 2,500 prescriptions daily. Engineered a process improvement recognized by the COO and scaled enterprise-wide.
- Maintained 95% uptime on automation robots handling 70% of daily volume
- Created efficiency improvement saving 10 seconds per order, adopted at multiple branches